IT Application Engineer – Physical Security Systems (Lenel OnGuard / Genetec SME)

 IT Application Engineer – Physical Security Systems (Lenel OnGuard / Genetec SME)*

*Location: Makati, Philippines (Hybrid) | Shift: Night Shift (8:00 PM - 5:00 AM PHT)*

*Experience: 10+ Years | Headcount: 1 | Budget: PHP 128,000 - 131,400*

*Position Summary:*

We are seeking a highly experienced *IT Application Engineer - Physical Security Systems SME* to lead deployment, upgrade, maintenance, and modernization of enterprise-level Physical Security Applications.

You will be the primary SME for *Lenel OnGuard* with increasing technical ownership of *Genetec Security Center*, as we transition toward a hybrid OnGuard / Genetec model over the next 3-4 years. This role ensures system integrity, scalability, cyber compliance, and operational continuity across global facilities.

*Key Responsibilities:*

- Deploy, upgrade, and sustain Lenel OnGuard and related physical security apps across global facilities while supporting transition to Genetec Security Center

- Configure and maintain hybrid architecture (servers, databases, app services, clients, integrations)

- Provide hands-on support for Access Control, Alarm Monitoring, Video Management, Badge/Visitor workflows during coexistence period

- Document technical procedures, upgrade paths, architecture diagrams, migration dependencies & runbooks

- Collaborate with Security Operations, IT Infra, DB, Networking, Identity & Vendor teams to meet enterprise & cyber standards

- Perform system health checks, troubleshooting, service validation, log review & RCA to ensure high availability

- Support application rationalization - identifying legacy functions that can be absorbed into Genetec suites (Synergis, Omnicast, Mission Control, ClearID, Data Exporter, Operations Center, AutoVu, Sipelia)

- Implement enhancements and optimizations to strengthen OnGuard stability while preparing for Genetec adoption

*Technical Expertise Required:*

*1. Lenel OnGuard (Mandatory - Deep Expertise):*

- Expert in OnGuard Architecture: Communication Server, App Server, SQL DB, OpenAccess API, DataConduIT, alarm monitoring

- Experience with OnGuard v8.2 or later, OpenAccess RESTful API, cloud-readiness

- Configuration of custom alarm priorities, event-to-action rules, maps, reports, card formats, badge types, access levels, areas, intrusion panels

- Strong troubleshooting across panels, COMM servers, services, DB, network, clients & field devices

*2. Genetec Security Center (Working Knowledge + Willingness to Own):*

- Knowledge of Security Center architecture and integrated suites

- Hands-on / learning ability in: Synergis (Access Control), Omnicast (VMS), Mission Control (Incident Mgmt), ClearID, Data Exporter, Operations Center, AutoVu (LPR), Sipelia (SIP/Intercom), Security Desk / Web / Mobile clients

*3. Core IT Skills:*

- *Database:* MS SQL Server - Backup/Restore, Performance Tuning, AlwaysOn AGs, DR Planning

- *OS:* Windows Server, IIS, Service Accounts, Certificate Mgmt, Active Directory

- *Networking:* TCP/IP, VLAN, DNS, Load Balancing, Firewall, Network Segmentation, TLS 1.2+

- *Integrations:* DataConduIT, OpenAccess API, Badge Printers, Biometrics, HID, AlertEnterprise, Telaeris, etc.

*Leadership & Soft Skills:*

- Proven ability to lead global deployment/upgrade/migration with timeline & risk management

- Ability to translate technical details to business stakeholders

- Strong analytical & RCA skills under pressure

- Ability to work across multiple regions & time zones

*Other Qualifications (Preferred):*

- Lenel Certified Professional (LCP) / Lenel Certified Expert (LCE) - Highly Preferred

- Genetec Security Center Certification - Highly Preferred

- Experience with Azure / Cloud / Hybrid hosting for security solutions

- Experience supporting enterprise physical security environments