Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

IT Business Analyst - US Healthcare | Hybrid

1 Views 1 hour ago
Experience 2–3 Year(s)
₱
Salary ₱ 52 – 73K p.m
Location Cebu Central Visayas - Taguig, Manila, Davao
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Job Description

Job Title: IT Business Analyst

Work Setup: Hybrid (Taguig / Cebu / Davao)

Work Schedule: Flexible to work on shifting schedules as required by the business, including weekends, night shifts, and holidays.

Salary Budget: PHP 52,000–73,000 package

Start Date: ASAP

Headcount: 6


Qualifications

Required:


Graduate or Master’s Degree in Information Technology, Computer Science, Engineering, or a related field, with at least 5 years of relevant experience.

At least 2 years of experience in US Healthcare (CPO/BPO, payer, provider, or health tech).

Experience working on IT, digital transformation, or business process improvement projects.

Experience with Agile and Waterfall methodologies.

Exposure to cross-functional collaboration and stakeholder management activities.

Excellent storytelling and presentation skills, with the ability to engage clients, executives, and technical audiences.


Preferred:


PMP, PRINCE2, Agile/Scrum, ITIL, or Lean Six Sigma certifications.

Familiarity with productizing AI/ML and agentic systems in healthcare operations.

Experience in data analytics and reporting.

Exposure to change management.

Experience in process automation.


Recruitment Process:


Validation

Zwayam Profile Creation

HR Interview

Hiring manager interview 

Onboarding

Key Skills

2 Skills
US Healthcare IT Business Analyst

Role Specifications

Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Uwandu Okechukwu Davis
Recruiter - Gratitude Inc
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