Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

IT Business Analyst - US Healthcare | Hybrid

9 Views 5 hours ago
Experience 7–12 Year(s)
₱
Salary Confidential
Location Manila (Taguig)
1 candidate(s) already applied

Job Description

IT Business Analyst


Work Setup: Hybrid in Taguig / Cebu / Davao

Work Schedule: Flexible to work on a shifting schedule as required by the business (weekends, night shifts, and holidays).

Start Date: ASAP

Qualifications


Required:


- Graduate or Master’s Degree in Information Technology, Computer Science, or Engineering, with 5 years of experience and at least 2+ years in US healthcare (CPO/BPO, payer, provider, or health tech).

- Experience working on IT, digital transformation, or business process improvement projects.

- Experience in Agile and Waterfall methodologies.

- Exposure to cross-functional and stakeholder management activities.

- Excellent storytelling and presentation skills, with the ability to engage clients, executives, and technical audiences.


Preferred:


- PMP, PRINCE2, Agile/Scrum Certifications, ITIL, and Lean Six Sigma.

- Familiarity with productizing AI/ML and agentic systems in healthcare operations.

- Data analytics and reporting experience.

- Change management exposure.

- Process automation experience.

Recruitment Process


1. Validation

2. HR Interview

3. Hiring Manager Interview

4. Onboarding

Key Skills

4 Skills
US Healthcare Process Improvement experience in BPO Setup IT Business Analyst IT/Digital Transformation

Role Specifications

Role
Business/EDP Analyst
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

Similar Jobs

View all
Gratitude Inc logo

About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Oae Holdings
Recruiter - Gratitude Inc
★★★★★ 5.0
Location NA, nigeria
Network 0+ Followers
Activity 500+ Posts
View Profile

Interview Tips

Curated for this role
Guide
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Explore Interview Guide →
Mobile App

Get the Best Jobs

Right on your fingertips with instant alerts

Search more jobs by Gratitude Inc