Japanese Bilingual – Voice Account
Gratitude IncJapanese Bilingual – Voice Account
Job Description
Key Skills
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We're looking for a Japanese Bilingual Customer Support Representative to join a global Advertising Search Engines account. This role is ideal for candidates with strong Japanese communication skills who enjoy providing excellent customer service in a fast-paced, international environment.
Key Responsibilities:
Handle inbound and outbound customer inquiries in Japanese and English.
Provide accurate and timely support while delivering excellent customer service.
Resolve customer concerns by following established processes and quality standards.
Document customer interactions and ensure accurate records.
Collaborate with internal teams to address customer issues and improve the overall support experience.
Meet productivity, quality, and customer satisfaction targets.
Work Setup:
Onsite – Eastwood
Shifting Schedule
Start Date: July 19, 2026
Qualifications:
Native and non-native Japanese speakers are welcome to apply.
At least Senior High School graduate (or High School graduate under the old curriculum).
Minimum of 6 months of call center or business-level Japanese voice experience.
Strong Japanese communication skills (JLPT N1/N2 preferred for non-native speakers).
Candidates with strong Japanese proficiency close to JLPT N1 may also be considered.
If you're passionate about customer service and have strong Japanese language skills, we'd love to hear from you.
Apply now by sending your updated CV.
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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