GRATITUDE INC

APAC · AFRICA · U.S.A

Job Title: MIS Executive -UK Financial Customer Service

417 Views 2 weeks ago

Experience 2–24 Year(s)

₱

Salary Confidential

Location NA

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Job Description

Job Title: MIS Executive

Vertical: UK Financial Customer Service

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASAP

Qualifications:

Graduate of a Bachelor's Degree in:

- Statistics

- Mathematics

- Engineering

- Business Administration

- Information Technology

- Computer Science

- 2-4 years of reporting / MIS experience in a BPO environment

- At least 2 years supporting contact center or WFM operations

- Experience with Excel-based reporting and dashboard creation

- Knowledge of contact center / WFM metrics preferred

Recruitment Process:

Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams

Key Skills

5 Skills

WFM System WFM tools BPO Call center MIS Executive WFM MIS Experience

Role Specifications

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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About Company

Gratitude Inc

Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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