Job Title: Trainer (Bank)
Gratitude IncJob Title: Trainer (Bank)
Job Description
Key Skills
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Account/ Domain/ LOB: Banking
Work set-up: Onsite at BGC Taguig
Work schedule: Night shift
Relevant Experience range: 5- 7years
Job Description
• Design new hire training, cross-skilling, and refresher programs
• Create training plans aligned to bank SOPs, Adult learning principles
• Facilitate Virtual & Onsite training
• Scenario-based and case-based training
• Knowledge checks and certification assessment
• Responsible for all Qualitative Metrics (Quality Scores, Complaince scores & Repeat errors)
• Weekly/Monthly/Quarterly reviews with management
• Call Auditing, Call monitoring, Call calibration.
• Provide coaching and mentoring to new and existing team members on an on-going basis.
• Ensure that team members are adhering to call quality standards and practices by conducting regular call monitoring checks
• Ensure that the team is adhering to the prescribed quality parameters
• To actively participate in providing feedback (positive and negative)
• Conduct team briefings and discussions on a regular basis
• Need to maintain all the Reports & MIS for the same.
Requirements:
• Must have a Bachelor's degree with both TOR and Diploma on hand
• At least 2nd year in College is acceptable, without any back subjects
• With 5 - 7 years of Trainer experience, supporting a banking account, whether retail or commercial or both
• With over-all working experience of at least 8 years
• Doing early stage or late stage collections, for auto loans, credit cards, personal bank/loans
• Strong communication skills. Language proficiency in English
• Ability to work independently and within a team environment
• Critical listening and thinking skills
• Training/teaching skills
• Strategic management skills
• Negotiation skills/experience
• Time management skills
• Customer service oriented
• Decision making/problem solving skills
• Must not be currently or formerly employed with TCS and have no active application with them to avoid duplications
• Should be amenable to start immediately and can work onsite in Taguig
• Must not be a job hopper who only stays for less than a year per company
To apply; send your CV and answers to the following questions to ezikemaryfaustinachikaebere@gmail.com
Pre-Screening Notes:
Highest educational attainment:
Years of relevant experience as a Trainer:
Years of relevant experience in supporting a banking account, whether retail or commercial or both:
Are you amenable to working onsite in Taguig with a night shift schedule?
Last drawn salary:
Salary expectation:
Are your TOR and diploma available on hand?
Notice period:
Role
Technical Trainer
Timings
Night Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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