Job Title: WFM Team Lead-NLCH
Gratitude IncJob Title: WFM Team Lead-NLCH
Job Description
Key Skills
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Job Title: WFM Team Lead-NLCH
Work Location: MOA
Work Setup & Schedule: Onsite/Shifting
Salary: 40k max, 20% night diff
Required Qualifications:
Bachelor’s degree in a related field.
1–4 years of experience in Workforce Management (WFM), Reporting, Scheduling, Forecasting, or Contact Center Operations.
Current or former Reports Analyst, Reports Supervisor, WFM Analyst, or Team Lead(must )
Experience in a BPO/contact center environment.
Knowledge of WFM tools (e.g., Verint, NICE, Aspect, Genesys).
Strong Excel, reporting, and data analysis skills.
Experience managing staffing, scheduling, forecasting, and workforce planning.
Leadership or team management experience is an advantage.
Strong communication and problem-solving skills.
Role
Team Leader
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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