Master Trainer [Collections]
Gratitude IncMaster Trainer [Collections]
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Position Title : Master Trainer
Site: (Work setup is flexible and can be work at home but some on site work may be needed)
Schedule: Night Shift
Budget: 45,000PHP – 65,000PHP
Required Skills: MUST have a collections account background (Atleast 5 years)
MUST have a trainer/training experience (BPO)
Strong planning and organization skills
Excellent communication skills
Strong Presentation and Selling skills
Strong Leadership Skills
Very creative and has high technical skills
Tenure preferred is 5 years plus in the collections industry. Preferable with banking background in this area.
Job Description:
Monitor the performance of the Trainers and be responsible for reporting their observations and feedback directly to the Training Manager.
Develop Action Plans for Trainers
Assist in the scheduling of classes and trainers
Attend meetings with resource and business units
Come up with strategies to manage attrition in the classroom
Manage training needs and escalated issues related to training
On-board newly hired Trainers
Performs all other duties as assigned by the Training Manager
Accomplish trainer scorecards
To work directly with the trainers and assist the manager in developing them.
To ensure that all classes and trainers meet client standards and expectations as they have outlined and continue to outline for pre- and post- training.
Strong understanding of the U.S. Collections industry (Inbound and Outbound) with high knowledge of banking and industry rules and policies/laws. Preferred background in understanding the training needs of these fields with ability to plan and action on learning development of others. Understanding in developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments.
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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