JOIN OUR TEAM! TRAVEL ACCOUNT WITH 1 YEAR EXP GDS (AMADEUS-SABRE) Earn Up to 29k* | EXL MOA, Pasay City

Gratitude Inc

3502 Views

14 hours ago

1-2 Year(s)

₱ 20 - ₱ 30K p.m

Manila

Job Description

Key Skills

Customer Service Travel Accounts Travel Processes

5 candidate(s) have already applied for this Job. Apply now

JOB HIGHLIGHTS:

VIRTUAL INTERVIEWS

Face to Face interviews | Walk-in applicants

WORK ON SITE

Roles and Responsibilities

● As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure

● Making changes to existing reservations (ticket reissuance & cancellations)

● Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations

● Utilization of Sabre/Apollo/Amadeus GDS systems & other assigned tools required when completing PNR changes

● Making outbound calls to vendors and customers as required

● Creating new PNRs for fresh bookings

Job Qualifications

● Completed 2 years in College (no back subjects)

● This position requires a minimum of 1 to 2 years recent travel services experience (Corporate Preferred)

● GDS experience required – Sabre/Apollo/Amadeus is preferred

● Extensive US domestic knowledge of travel industry, business travel destination and geography

● Internet/Website knowledge, call center experience and the ability to provide superior Client service

● Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients

● Must possess strong consultative skills, decisive and successful problem solving skills, excellent written and verbal communication skills and the ability to use the internet effectively

What we offer:

Competitive Compensation Package with Retention Program Incentives, Performance Incentives

In-house training

Medical coverage +3 dependents up to 80 years old.

Dental coverage

Personal development programs

Enjoy In-house Gym and Recreation Areas

Meal and other allowances

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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