JPMC Cebu Hiring - CSR - Fraud - Up to 35K Starting
Job Description
Key Skills
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JPMC Cebu Hiring - Customer Service Specialist - Fraud - Up to 35K Starting - Financial Account
*Company:* JPMorgan Chase (JPMC) - One of the World's Largest Financial Institutions
*Location:* Cebu City, Cebu - Onsite (WFO)
*Account:* US Financial Banking - Fraud / Collections / Payments
*Salary:* PHP 22,000 - PHP 35,000 Starting Package - Based on Experience
*Work Setup:* Onsite - Full-time
*About JPMC:*
Build your future with JPMorgan Chase! We are hiring Customer Service Specialists for our US Financial Banking account in Cebu. Grow your skills in fraud investigation, financial services, and premium customer care.
*Job Overview:*
As a Customer Service Specialist - Fraud, you will provide outstanding service, resolve customer queries efficiently, and play a key role in managing critical financial transactions.
*Key Responsibilities:*
- Handle fraud investigation cases for US Financial Banking customers
- Manage customer transactions including collections, payments, and loans
- Provide prompt resolution to customer inquiries with excellent problem-solving
- Ensure compliance with security protocols and banking policies
- Deliver exceptional customer interaction and support
*Qualifications:*
- Proficient in using multiple computer applications in a Windows environment
- Education & Experience - Any of the following:
- Completed at least 2 years in college OR
- Completed K-12 Curriculum (SHS Graduate) OR
- High School Graduate with at least 1 year customer-facing work experience OR
- Completed 2-year vocational/certificate course with at least 1 year customer-facing work experience
- At least 1 year experience in fraud, financial accounts, or related fields is REQUIRED
- Good to excellent English communication skills
*Why Join JPMC:*
- Competitive Starting Salary: PHP 22K to PHP 35K - depending on your profile and experience
- HMO and comprehensive benefits
- World-class training from JPMorgan Chase
- Long-term career growth in Banking and Finance
- Work with a prestigious global financial brand
*Apply now for JPMC Cebu Fraud Account - Up to 35K!*
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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