Korean Bilingual (Customer Service Representative)
Gratitude IncKorean Bilingual (Customer Service Representative)
Job Description
Key Skills
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Responsibilities:
- Responding promptly to customer inquiries through various channels
- Providing accurate information about luxury fashion products, services, promotions, and company policies.
- Assisting customers with order placement, tracking, and resolving any issues related to their purchases.
- Handling and resolving customer complaints in a professional and efficient manner.
- Maintaining a thorough understanding of the luxury fashion industry trends and products to provide personalized recommendations to customers.
- Collaborating with other teams to ensure a seamless customer experience, including Sales, Shipping, and Product teams.
- Maintaining a high level of professionalism, empathy, and patience when dealing with customers' concerns.
- Documenting customer interactions and feedback to improve overall service quality.
Qualifications:
- Completed 2nd year college education without any back subjects.
- Proficiency in both Korean and English languages is a must.
- At least 6 months of prior experience in customer-facing roles (non-BPO) is required.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
- Knowledge and passion for luxury fashion trends, designers, and products will be an advantage.
- Excellent communication skills, both verbal and written, to effectively convey information and resolve issues.
- Ability to adapt and thrive in a fast-paced, dynamic environment.
- Strong problem-solving skills to address customer concerns and find satisfactory resolutions.
- Willingness to work on-site at Cyberscape Gamma, Ortigas, Pasig City, with a rotating shift schedule.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
NON-BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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