Korean Speaking Project Manager

Gratitude Inc

286 Views

10 hours ago

1-8 Year(s)

₱ 40 - ₱ 50K p.a

Job Description

Key Skills

Project management english Communication Skills Korean Language presales order management Order management tools

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Overall Purpose:

The Pre-Sales Support Manager will provide order and provisioning Milestone tracking support from Order Management (OM) receipt through order closure. The Pre- Sale Support Manager will also conduct the kick-off call, escalate to OM and Provisioning stakeholders on Milestone concerns.

Qualifications:

Bachelor’s / University 4-year degree

1+ years of work experience in equivalent project management

Strong communication skills – both oral and written (English)

Excellent judgement and negotiation abilities to deal with project and customer change requests

Ability to handle multiple requests at one time

Responsibilities:

Communicate with Project stakeholders to review project timelines, forecasts, and schedules

Participate in conference calls with external Customers and Verizon employees to communicate status and risks to project timelines.

Coordinate and manage the completion of deliverables in accordance with project timelines

Respond to and manage Escalations, as required.

Collaborate with external Customers, Verizon sales group, Verizon internal project stakeholders in support of Network, VOIP / IPCC and IPCC projects.

Set up project meetings with external Customers and Verizon parties.

Send agendas, take notes, create and update action registers and Risk Registers using Verizon templates.

Gather project/scope specific information from Contract Viewer for executive presentations and reports. They will also coordinate the publication of documents and monthly reports on SharePoint and Clarity.

Validate the submission of data to Verizon order managers for downstream processing -

Use project management tools along with order management tools to capture Milestones and provide project coordination reporting; i.e. Clarity, EZStatus, Provisioning Controller, ProQuest, Excel.

Creation of orders in Verizon systems using the data captured in the data gathering spreadsheet.

Collect pre-qualification data from customers for order preparation, processing data and communication to customers on required services.

Location: Axis One Metro Manila, Philippines.

Work Setup - Temporary WFH

Salary Grid – 40k to 50k basic pay (Language perm is 40k to 50k depending on the fluency)

Age : Candidate’s below 35

Working Hours: Regular Mon-Friday/ 8-9 hours

Role

Manager -Customer Service

Timings

Day Shift (Permanent)

Industry

NON-BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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