Lead Process Excellence - BPO/CPO | Hybrid in Manila

Lead Process Excellence

Work Setup: Hybrid – Manila

Work Schedule: Flexible to work on shifting schedules based on business requirements, including weekends, night shifts, and holidays

Start Date: ASAP

Job Overview

We are looking for a Lead Process Excellence professional who will drive process improvement initiatives, operational efficiency, and continuous improvement across the organization. The ideal candidate should have hands-on experience leading Lean Six Sigma projects, analyzing business processes, identifying improvement opportunities, and implementing sustainable solutions.

Qualifications and Requirements

Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.

Certified Lean Six Sigma Green Belt.

At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.

Previous experience in the BPO/CPO industry.

Hands-on experience leading Green Belt-level projects using DMAIC, Root Cause Analysis (RCA), process mapping, and workflow analysis.

Strong analytical skills, with the ability to interpret data, identify trends, and translate insights into actionable recommendations.

Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.

Experience developing Standard Operating Procedures (SOPs), process maps, and training materials.

Excellent communication and presentation skills, with the ability to communicate findings effectively to cross-functional teams.

Ability to collaborate with Operations, Reporting/MIS, and other business stakeholders.

Strong organizational and project management skills, with the ability to handle multiple initiatives simultaneously.

Preferred Qualifications

Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.

Experience working alongside Black Belts, Business Excellence Managers, or Transformation teams.

Familiarity with data visualization tools such as Power BI or Tableau.

Strong facilitation skills, particularly in conducting workshops, team huddles, and process reviews.

Ability to influence stakeholders and drive the adoption of improved processes.

Proven ability to sustain process improvements through control plans, standardization, and proper documentation.

Experience in business writing, process documentation, and training delivery.

Strong problem-solving skills and the ability to work independently as well as collaboratively.

Required Certification

Lean Six Sigma Green Belt Certification.

Recruitment Process

Initial Validation

Candidate Profile Creation

HR Interview

Hiring Manager Interview

Onboarding