Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Lead process excellence

34 Views 1 day ago
Experience 3–5 Year(s)
₱
Salary ₱ 52 – 73K p.m
Location Manila
7 candidate(s) already applied

Job Description


Lead Process Excellence


Work Setup:Work Schedule:Salary Budget:Start Date:Headcount:





  • Lean Six Sigma Green Belt certification.



  • BPO/CPO experience.



  • Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.



  • Experience creating SOPs, process maps, and training materials.



  • Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners.








    • Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.



    • Strong facilitation skills for workshops, huddles, and process reviews.



    • Demonstrated success in sustaining improvements through control plans and standardized documentation.



    • Strong problem-solving skills with the ability to work independently and within a team.


    Certificate/Credentials


    Lean Six Sigma Green Belt Certification.



Recruitment Process


Validation


  1. HR Interview



  1. Onboarding


Screening Notes


Highest educational attainment:


  • Years of hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis:



  • How much is your last drawn salary?



  • Are you amenable to working on a hybrid setup in Taguig or within Metro Manila?



Key Skills

4 Skills
Microsoft Office Process Improvement Lean Six Sigma Green Belt Process Excellence experience in BPO Setting

Role Specifications

Role
Operations Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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