Lead Process Excellence

Job Description

We are looking for a skilled Lead Process Excellence professional to drive process improvement and operational efficiency initiatives. The successful candidate will lead continuous improvement projects, analyze business processes, identify operational gaps, and develop practical solutions to improve productivity, quality, and overall business performance.

Key Responsibilities

• Lead Green Belt-level process improvement projects using DMAIC methodology.

• Conduct root cause analysis (RCA), process mapping, and workflow analysis to identify inefficiencies and improvement opportunities.

• Analyze operational data, identify trends, and translate insights into actionable recommendations.

• Develop and maintain Standard Operating Procedures (SOPs), process maps, and training materials.

• Collaborate with Operations, Reporting/MIS, and cross-functional teams to implement improvement initiatives.

• Present project findings, recommendations, and progress updates to relevant stakeholders.

• Facilitate process reviews, workshops, and team huddles to support continuous improvement.

• Monitor implemented improvements through control plans and standardized documentation.

• Manage multiple improvement projects while ensuring timely delivery and measurable outcomes.

• Support broader business excellence and transformation initiatives.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.

• Lean Six Sigma Green Belt certification is mandatory.

• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.

• BPO/CPO industry experience.

• Hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis.

• Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements.

• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.

• Experience developing SOPs, process maps, and training materials.

• Strong verbal and written communication skills.

• Ability to collaborate with Operations, Reporting/MIS, and cross-functional stakeholders.

• Strong organizational skills and the ability to manage multiple projects simultaneously.

Preferred Qualifications

• Exposure to Lean, Kaizen, and other continuous improvement methodologies.

• Experience working alongside Black Belts, Business Excellence Managers, or Transformation teams.

• Familiarity with data visualization tools such as Power BI and Tableau.

• Strong facilitation and stakeholder management skills.

• Ability to influence stakeholders and drive adoption of improved processes.

• Experience sustaining improvements through control plans and standardized documentation.

• Strong business writing, process documentation, and training delivery skills.

• Ability to work independently and collaboratively.

Mandatory Certification

• Lean Six Sigma Green Belt Certification.

Work Requirements

• Willing to work on a hybrid setup in Manila / Metro Manila.

• Flexible to work shifting schedules, weekends, night shifts, or holidays when required by business needs.

• Available to join ASAP or within the agreed hiring timeline.

Recruitment Process

1. Candidate Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding