Lead SD Management - SME
Gratitude IncLead SD Management - SME
Job Description
Key Skills
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Role: Subject Matter Expert (SME)
Program: US Mortgage Servicing (Residential) – Voice Campaign
Work setup: Onsite in Clark, Pampanga
Work schedule: Flexible schedule
Potential relocation package may include:
• One-time relocation allowance (approximately PHP 10,000+; subject to verification).
• One-way transportation support (airfare or land transportation).
• Up to 30 days of accommodation.
Alternative profiles that may be considered:
• Candidates with SME experience in another campaign but with previous US Mortgage
Servicing agent experience.
• Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g.,
temporary SME, POC, or virtual leadership functions).
Non-Negotiable Qualifications:
• Candidates must have US Mortgage experience.
• Profiles without US Mortgage experience should not be endorsed, as they will not be considered.
PRE-SCREENING QUESTIONS:
Kindly provide answers to the pre-screening question in the comment area:
Years of experience in US Mortgage Servicing Campaign - voice:
Years of relevant SME experience:
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period (preferably immediate joiner):
Amenability to work onsite in Clark, Pampanga with a flexible work schedule?
Current location (if away from Clark, please note if the candidate is willing/open to relocate):
Role
Appeals Support Executive
Timings
Day Shift (Permanent)
Industry
Strategy /Management Consulting Firms
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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