Life Insurance Account - CSR (Voice) | EXL Cebu | Onsite | ₱20K-₱22K Package

Life Insurance Account - Customer Service Representative (Voice) | EXL Cebu | Onsite | ₱20K-₱22K Package*

*Company:* EXL

*Location:* Cebu City - Onsite

*Account:* Life Insurance

*Job Type:* Full-time | Voice Account

*Salary:* ₱20,000 - ₱22,000 Package

*Schedule:* Shifting Schedule

*Work Setup:* Onsite

Job Overview

We are hiring Customer Service Representatives for our Life Insurance Account at EXL Cebu. You will handle voice calls for a Life Insurance client, assisting policyholders with policy inquiries, claims assistance, coverage questions, beneficiaries, and general customer support.

This is a great opportunity for experienced BPO professionals in Cebu who want a stable Insurance account with competitive pay and career growth.

Key Responsibilities

- *Customer Support:* Handle inbound / outbound voice calls for life insurance-related inquiries

- *Policy Assistance:* Assist customers with policy details, coverage, premiums, billing, and updates

- *Claims Support:* Guide customers and beneficiaries through claims process and requirements

- *Issue Resolution:* Resolve customer concerns efficiently and escalate complex cases when needed

- *Documentation:* Accurately document customer interactions and update account records

- *Compliance:* Follow client policies, procedures, and data privacy guidelines

- *Performance Targets:* Meet KPIs including CSAT, AHT, Quality, and Attendance

Qualifications

- *Education:* Open to Senior High School Graduate and 2nd Year College Undergraduate

- *Experience:* With 1 Year BPO Voice Experience (required)

- *Communication:* Good English communication skills, both verbal and written

- *Skills:* Strong customer service orientation, problem-solving skills, empathy, and computer literacy

- *Work Setup:* Willing to work onsite in Cebu City

- *Schedule:* Willing to work on a shifting schedule, including weekends and holidays if required

What We Offer

- *Competitive Salary:* ₱20,000 - ₱22,000 Package

- *Benefits:* HMO, Paid Leaves, and Government Mandated Benefits

- *Career Growth:* Training, coaching, and promotion opportunities

- *Stable Account:* Long-term Life Insurance client at EXL Cebu

- *Supportive Environment:* Team-based culture with on-floor support