Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Manager, Pre-sales and Solutions

586 Views 1 week ago
Experience 5–6 Year(s)
₱
Salary ₱ 160 – 180K p.m
Location Manila (Taguig)
123 candidate(s) already applied

Job Description

We're Hiring: Manager, Pre-sales and Solutions

Location: Taguig City, Philippines (Hybrid)
Shift: Mid Shift
Employment Type: Full-time
Salary: PHP 160,000 – 180,000 per month

Job Overview

We are looking for an experienced Manager, Pre-sales and Solutions to lead pre-sales initiatives and develop winning Service Desk (BPO) solutions for enterprise clients. This role is responsible for driving business development, managing bids, supporting sales strategies, and ensuring compliance with CGI's Business Engineering Management Framework (BEMF). The ideal candidate has a strong background in Service Desk pre-sales, bid management, consulting, and client engagement.

Key Responsibilities

  • Lead solution development for major Service Desk (BPO) bids and opportunities.

  • Drive business development activities and build a strong sales pipeline.

  • Develop competitive proposals and innovative client solutions.

  • Standardize tools, offerings, and best practices across bid teams.

  • Build and maintain a knowledge repository for bids, case studies, and solution assets.

  • Collaborate with multiple business units to deliver winning proposals.

  • Improve bid efficiency and ensure compliance with the Business Engineering Management Framework (BEMF).

  • Support Delivery Directors during sales-to-delivery transition and hand-off.

  • Participate in Communities of Practice and contribute to business growth initiatives.

  • Represent the organization in industry forums and networking events.

  • Manage Profit & Loss responsibilities while supporting strategic business objectives.

Qualifications

  • Bachelor's Degree in any discipline.

  • Minimum 5 years of experience managing Profit & Loss within a consulting organization.

  • Proven experience in pre-sales for Service Desk (BPO) environments.

  • Experience in strategic sales planning, pipeline development, and closing complex IT consulting deals.

  • Strong experience managing large bids and proposal development.

  • BEMF Training is required.

  • Service Desk experience is highly preferred.

  • Strong understanding of public sector procurement processes and digital transformation.

  • Excellent communication, presentation, and stakeholder management skills.

  • Willing to travel as required.

  • Stable employment history (not a frequent job hopper).

  • Must not be a current or former employee of CGI.

Recruitment Process

  • Application & Profile Review

  • HR Interview

  • Technical / Functional Interview

  • Leadership / Panel Interview

  • Client Interview (if applicable)

  • Final Assessment & Offer

Apply Here

Questionnaire Link: https://myglit.com/lateral/cref/f2b2bd6f28

Important: Filling out the questionnaire form is mandatory. Applications submitted without completing the form will not be processed.



Key Skills

5 Skills
Sales Planning Stakeholder Management Presentation Skills Service Desk Excellent communication skills - written and verbal

Role Specifications

Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Abhishek Kumar
Recruiter - Gratitude Inc
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