Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Manager, Pre-sales and Solutions

590 Views 1 week ago
Experience 5–6 Year(s)
₱
Salary ₱ 160 – 180K p.m
Location Manila (Taguig)
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Job Description

​Manager, Pre-sales and Solutions​

 Location: Taguig City, Philippines

Work Setup: Hybrid

Work Schedule: Mid Shift

Employment Type: Full-Time

Drive Winning IT Service Desk Solutions

Are you an experienced Pre-Sales and Solutions Manager with a strong background in Service Desk and IT Consulting? We are looking for a strategic leader who can drive business growth, develop winning solutions, manage large bids, and build lasting client relationships.

This role is ideal for professionals with expertise in pre-sales, bid management, solution design, and Service Desk operations, combined with a proven ability to close complex IT consulting opportunities.


Key Responsibilities

  • Lead end-to-end pre-sales and solution development for major Service Desk opportunities.
  • Drive strategic sales planning, pipeline growth, and business development initiatives.
  • Develop compelling proposals and solution presentations for clients.
  • Manage large bid opportunities while ensuring compliance with established bid management frameworks.
  • Collaborate with delivery, operations, and business units to create competitive and innovative solutions.
  • Build and maintain knowledge repositories, best practices, reusable assets, and case studies.
  • Support smooth transition from sales to delivery by working closely with delivery teams.
  • Strengthen solution architecture capabilities and contribute to organizational knowledge-sharing initiatives.
  • Represent the organization at industry events and networking forums.
  • Build strong executive-level client relationships and identify new business opportunities.


Qualifications

  • Bachelor's Degree in any relevant field.
  • Minimum 5 years of experience managing Profit & Loss within an IT consulting or outsourcing environment.
  • Proven experience in Pre-Sales, Bid Management, and Service Desk Solutions.
  • Strong background in strategic sales planning, pipeline development, and closing enterprise IT consulting deals.
  • Experience handling large bid proposals and solution architecture.
  • Knowledge of public sector procurement and digital transformation initiatives is an advantage.
  • Excellent communication, presentation, negotiation, and stakeholder management skills.
  • Willing to travel when required.
  • BEMF Training is preferred.
  • Stable employment history.


Why Join Us?

  • Competitive leadership compensation
  • Hybrid work arrangement
  • Opportunity to work on enterprise-scale Service Desk solutions
  • Career growth in IT consulting and business development
  • Collaborative and high-performing work environment

Key Skills

6 Skills
Communication Detail oriented Service Desk "bid management" College Graduate pre-sales experience in Service Desk (BPO)

Role Specifications

Role
Account Manager
Timings
Afternoon Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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