Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Manager, Pre-sales and Solutions

513 Views 1 week ago
Experience 3–4 Year(s)
₱
Salary ₱ 160 – 180K p.m
Location Manila (Taguig)
101 candidate(s) already applied

Job Description

Job title: Manager, Pre-sales and Solutions

Job ID: J0526-1473

Category: IT - Service Desk

Work set up: Hybrid at Taguig

Work shift: Mid Shift

Salary: PHP 160,000-180,000

Headcount: 1


Non-Negotiable: 

• College graduate

• 3+ years of experience managing Profit & Loss within a consulting organization, with a focus on both sales and delivery

• With solid exposure in presales/bids in BPO Service Desk.

• Proven track record in strategic sales planning, pipeline development, and closing complex IT consulting deals

• Ability to challenge client assumptions, drive innovative solutions, and position CGI as a market leader

• Strong understanding of public sector challenges, procurement processes, and digital transformation trends

• Exceptional communication and relationship-building skills at the executive level Ability to travel as needed

• Must have pre-sales experience in Service Desk (BPO), not the technical/niche ones.

• BEMF Training

• Bid experience working large bids in BPO Service Desk.

• Service Desk experience preferred



Position Description:

The Manager Consulting Expert takes responsibility for being accountable for bids and opportunities in End-User Services by driving business development activities and ensuring process compliance with CGI's Business Engineering Management Framework.

 

Your main responsibilities as Manager Consulting Expert are as follows:


. The overall solution of major bids.

. The standardization of tools and offerings.

. Building knowledge repository for all bids: tools, best practices, and case studies to be used for bids.

. Improving efficiency in bid work.

. Writing effective proposals.

. Working collaboratively with different BUs in building a winning solution.

. Expanding the Solution Architect expertise within the business unit.

. Contributing to the Expert Enablement program of APAC strategic business unit.

. Supporting the Delivery Directors on the sales-to-delivery hand-off and transition.

. Contributing to the Communities of Practice within APAC (ie Customer Experience, Intelligent Automation, etc).

. Own and drive a strong pipeline of new business across both existing and prospective accounts


Skills:

Analytical Thinking

Bid Management

Communication

Detail-oriented

English

Service Desk


Pre-screening notes:

• How many years of experience do you have in managing Profit & Loss within a consulting organization?

• Do you a BEMF Training experience?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Hybrid in Taguig with a mid-shift schedule?

• When are you available to start once hired?

Key Skills

6 Skills
Communication Detail oriented Service Desk "bid management" College Graduate pre-sales experience in Service Desk (BPO)

Role Specifications

Role
Customer Delivery Specialist
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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