MIS Executive – Call Center

Gratitude Inc

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2 weeks ago

MIS Executive – Call Center

1-2 Year(s)

Manila (Makati)

Job Description

Key Skills

Data Analysis MIS Reports SQL Tableau Power BI Communication Skills ms excel Attention to detail Strong problem-solving and analytical abilities

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Job Overview
We are looking for analytical and detail-oriented professionals to join our BPO operations as a Business Intelligence Analyst / Reporting Analyst. The role focuses on analyzing business data, generating reports, and providing actionable insights to support operational and strategic decision-making.
Key Responsibilities
Develop and maintain reports and dashboards
Analyze business performance metrics and trends
Provide data-driven insights to stakeholders
Ensure accuracy and integrity of reports and data
Support operational improvements through analytics

Qualifications
At least 1–2 years of reporting or analytics experience in a BPO setting
Advanced MS Excel skills
Knowledge of SQL or BI tools is an advantage
Strong analytical and problem-solving skills
Good communication and data visualization skills

Pre-Screening Information
Educational Attainment
BPO Reporting/Analytics Experience
SQL / BI Tools Knowledge
Last Drawn Salary
Expected Salary

Role

MIS Analyst

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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