MIS Executive – UK Financial Customer Service

Gratitude Inc

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1 week ago

MIS Executive – UK Financial Customer Service

1-5 Year(s)

Manila (Diliman quezon city)

Job Description

Key Skills

WFM Analyst

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MIS Executive – UK Financial Customer Service

Location: Quezon City, Metro Manila

Work Setup: 100% Onsite

Work Schedule: Shifting

Vertical: UK Financial Customer Service

Salary: Competitive

Start Date: ASAP

Headcount: 1

Job Overview

We are seeking a highly analytical and detail-oriented MIS Executive to support reporting, data analysis, and Management Information Systems (MIS) requirements for a UK Financial Customer Service account.

The successful candidate will be responsible for creating and maintaining reports, dashboards, and data-driven insights to support contact center operations and Workforce Management (WFM). This role is ideal for professionals with experience in MIS Reporting, BPO Analytics, Contact Center Reporting, Workforce Management Reporting, Excel Dashboards, and Performance Analysis.

Key Responsibilities

Create, maintain, and automate daily, weekly, and monthly MIS reports.
Develop Excel-based reports, dashboards, trackers, and data visualization tools.
Analyze operational and performance data to provide actionable insights to management and stakeholders.
Support reporting requirements for Contact Center and Workforce Management (WFM) operations.
Monitor and report on key contact center and WFM performance metrics.
Ensure the accuracy, completeness, and timely delivery of reports and dashboards.
Consolidate and analyze data from multiple sources to support business decision-making.
Identify data trends, gaps, and opportunities for operational improvement.
Collaborate with Operations, WFM, and leadership teams to understand reporting requirements.
Maintain reporting databases, trackers, and documentation.
Support ad hoc reporting and data analysis requests as required.
Continuously improve reporting processes, dashboards, and data management practices.

Qualifications

Graduate of a Bachelor's Degree in one of the following fields:
- Statistics
- Mathematics
- Engineering
- Business Administration
- Information Technology
- Computer Science
2–4 years of reporting or MIS experience in a BPO environment.
At least 2 years of experience supporting Contact Center or Workforce Management (WFM) operations.
Strong experience in Excel-based reporting, data analysis, and dashboard creation.
Knowledge of Contact Center and Workforce Management metrics is preferred.
Strong analytical, problem-solving, and numerical skills.
High attention to detail and accuracy.
Ability to manage multiple reports and deadlines in a fast-paced environment.
Strong communication and stakeholder management skills.

Key Skills

Management Information Systems (MIS)
BPO Reporting and Analytics
Advanced Microsoft Excel
Dashboard Creation
Data Analysis and Reporting
Contact Center Metrics
Workforce Management (WFM) Metrics
Performance Reporting
Data Accuracy and Quality Management

Work Setup

100% Onsite: Quezon City
Schedule: Shifting
Candidates must be willing to work onsite and accommodate a shifting schedule.

Recruitment Process

Initial Interview → SVAR → L2 Interview (Microsoft Teams) → L3 Interview (Microsoft Teams)

Pre-Screening Notes

Highest Educational Attainment:

How many years of experience do you have as an MIS Executive or Analyst in a BPO environment?

Years of experience in supporting contact center or WFM operations:

How much is your last drawn salary?

How much is your expected salary?

Are you amenable to working 100% on-site in Quezon City with a shifting schedule?

Can you start immediately?

Role

Banking - Business

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Comfort Etim

Recruiter - Gratitude Inc

NA, nigeria

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