Multilingual Customer Support Specialist – Cantonese Language

 Job Title: Multilingual Customer Support Specialist – Cantonese Language

​Location: Quezon City (Onsite)

Work Schedule: Shifting / Night Shift

Salary Package: ₱52,212.67 – ₱87,146.00 (Negotiable based on experience)

Incentives: ₱20,000 Sign-on Bonus + Performance Incentives

Headcount Needed: 28

Target Start Date: August 10, 2026

Availability: Immediate / ASAP

​Position Overview

​We are seeking Cantonese-speaking Customer Support Specialists to join our team in Quezon City. In this role, you will be responsible for handling customer interactions across multiple communication channels, delivering high-quality support, and ensuring customer satisfaction through spontaneous and fluent communication in Cantonese.

​Key Responsibilities

​Customer Interaction: Manage inbound and outbound customer support seamlessly via phone, chat, email, or other channels in both Cantonese and English.

​Issue Resolution: Support customers with account-related inquiries, billing concerns, service requests, and general product information.

​Process Management: Utilize Order-to-Cash (O2C) and collections concepts (where applicable) to guide customers through account resolution.

​Documentation: Accurately record and document all customer interactions using internal client systems and CRM tools.

​Performance Metrics: Consistently achieve operational targets for quality, productivity, attendance, and customer satisfaction.

​Cross-Cultural Communication: Deliver clear, accurate, and empathetic assistance to a diverse customer base.

​Qualifications

​Language Skills: Spontaneous and professional-level fluency in Cantonese (spoken and written), with the ability to understand complex conversations and implied meanings.

​English Proficiency: Strong working knowledge of English, as training modules, documentation, and internal systems are conducted in English.

​Experience:

​BPO experience is not required (open to entry-level applicants and career movers).

​Prior background in Collections or Order-to-Cash (O2C) is highly preferred.

​Work Authorization: Must be legally eligible to work in the Philippines. Non-Filipino applicants holding a valid Working Visa or Temporary Resident Visa are welcome.

​Work Setup: Willing and able to work onsite in Quezon City on a shifting or night shift schedule.

​Benefits & Perks

​Paid Professional Training

​Health Insurance (HMO) & Life Insurance

​Promotion Path to Permanent Employee Status

​Onsite Perks: Free Parking & Engaging Company Events

Competitive Bonus Structures & Incentives