Multilingual Customer Support (Vietnamese)

URGENT HIRING – Multilingual Customer Support (Vietnamese)

We are looking for fluent Vietnamese speakers to join a customer support team in Quezon City. Candidates with or without BPO experience are welcome to apply.

Location:

• Quezon City, Metro Manila

Work Setup:
• Onsite

Shift:

• Shifting / Night Shift

Start Date:

• ASAP

• Target Start Date: August 10, 2026

Headcount:

• 6

Job Overview

The role involves providing professional customer support to Vietnamese-speaking customers through phone and other support channels. Candidates must be fluent in Vietnamese and have working knowledge of English, as training and client systems are conducted in English.

Key Responsibilities

Handle inbound and outbound customer interactions professionally.

Provide customer support in Vietnamese and English.

Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

Resolve customer concerns efficiently while delivering a positive customer experience.

Communicate clearly, accurately, and professionally across different cultures and customer backgrounds.

Document customer interactions accurately using company systems and tools.

Meet quality, productivity, attendance, and customer satisfaction goals.

Build customer trust and loyalty through exceptional service and problem-solving.

Perform other duties as assigned.

Qualifications

Fluent in Vietnamese and able to communicate spontaneously and effectively in a professional environment.

Able to understand complex and extended conversations, including implied meanings.

Working knowledge of English is required.

BPO experience is not required.

Previous collections experience is highly preferred but not required.

Knowledge of the Order-to-Cash (O2C) process is highly preferred but not required.

Must be eligible to work in the Philippines with a valid working visa.

Temporary Resident Visa may be accepted for non-Filipino applicants.

Must be willing to work onsite and on a shifting/night-shift schedule.

Benefits

Health Insurance

Life Insurance

Paid Training

Free Parking

Company Events

Incentives

Opportunity for promotion to permanent employment

PHP 20,000 Sign-on Bonus

Interested? Send your updated CV today! Shortlisting is ongoing, and qualified candidates will be contacted for the next steps.