Multilingual Language – Mandarin

Multilingual Language – Mandarin

Location: Quezon City, Philippines
Work Setup: Onsite
Work Schedule: Shifting / Night Shifts
Salary: PHP 40,000 – PHP 119,027.33
Sign-on Bonus: PHP 20,000 + Incentives
Availability: ASAP
Headcount: 20

About the Role

We are hiring Mandarin-speaking Customer Service professionals to support customers through multiple channels. Candidates with or without BPO experience are welcome. The role requires fluent Mandarin communication along with working knowledge of English.

Key Responsibilities

• Handle inbound and outbound customer interactions through phone, chat, email and other channels.

• Provide customer support in Mandarin and English.

• Handle account inquiries, service requests, billing concerns, product information and general support needs.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

• Communicate clearly and professionally across different cultures and customer backgrounds.

• Accurately document customer interactions in company systems.

• Meet quality, productivity, attendance and customer satisfaction targets.

• Build customer trust and loyalty through effective problem-solving.

• Perform other duties as assigned by the business.

Requirements

• Fluent Mandarin with the ability to communicate spontaneously and effectively in a professional environment.

• Ability to understand complex and extended conversations, including implied meanings.

• Working knowledge of English, as training and client systems are in English.

• BPO experience is not mandatory.

• Previous collections experience is highly preferred but not required.

• Knowledge of Order-to-Cash (O2C) processes is preferred.

• Must be eligible to work in the Philippines.

• Valid working visa required for applicable candidates.

• Temporary Resident Visa is accepted for non-Filipino applicants.

• Must be available to start ASAP.

Benefits

• PHP 20,000 Sign-on Bonus

• Incentives

• Health Insurance

• Life Insurance

• Paid Training

• Free Parking

• Company Events

• Promotion to Permanent Employee

Questionnaire

Interested candidates are requested to complete the pre-screening questionnaire:

Questionnaire Link: ​https://myglit.com/lateral/cref/3a3924a78f

Please complete the questionnaire to proceed with your application.