Multilingual Language - Vietnamese CSR
Gratitude IncMultilingual Language - Vietnamese CSR
Job Description
Key Skills
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*Job Title:* Multilingual Language - Vietnamese
*Work Setup:* Onsite in Quezon City
*Work Schedule:* Shifting / Night shift
*Salary:* ₱39,112.60 to ₱80,159.33 _Salary negotiable_
*Bonus:* ₱20,000 Sign-on Bonus + Incentives
*Availability:* ASAP
*Job Qualifications:*
- Open to candidates with or without BPO experience
- Speak fluently and spontaneously in the Vietnamese language
- Use the language effectively in a professional environment
- Understand complex and extended conversations, including implied meanings
- Working knowledge of English is needed; training and client systems are in English
- The primary language for customer interaction remains the languages specified
- Previous collections experience is highly preferred but not required
- Understanding of the Order-to-Cash (O2C) process is highly preferred but not required
- Candidate must be able to work in PH and with a valid working VISA
- Also accepts Temporary Resident Visa for non-Filipino applicants.
*Language Skills:*
- Fluent in Vietnamese
*Responsibilities:*
- Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
- Provide customer support in English and Vietnamese Language
- Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
- Resolve customer concerns efficiently while delivering a positive customer experience.
- Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
- Document customer interactions accurately using company systems and tools.
- Meet quality, productivity, attendance and customer satisfaction goals.
- Build trust and customer loyalty through exceptional service and problem-solving
- Perform other duties as assigned to support business and operational needs.
*BENEFITS:*
- Company events
- Free Parking
- Health Insurance
- Life Insurance
- Paid Training
- Promotion to Permanent employee
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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