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Multilingual Service Desk Agent (Polish speaker) | Onsite in Taguig - J0226-0267

Gratitude Inc
967 Views
6 months ago

Multilingual Service Desk Agent (Polish speaker) | Onsite in Taguig - J0226-0267

2-3 Year(s)
₱ 80 - ₱ 85K p.m
Manila (Taguig, Ayala Alabang Muntinlupa City)
Manila (Taguig, Ayala Alabang Muntinlupa City)

Job Description

Key Skills

Teaching

1 candidate(s) have already applied for this Job. Apply now


Description

Requirements

  • Provide exceptional customer support in Polish and English via phone, email, and chat.
  • Assist customers with technical issues and inquiries related to our products and services.
  • Document and track user requests in a ticketing system, ensuring timely follow-up and resolution.
  • Collaborate with the IT team to escalate complex issues and ensure customer satisfaction.
  • Maintain a knowledge base of common issues and solutions to enhance team efficiency.

  • Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Communications)
  • Experience Level: 1-3 years in a customer service or IT support role
  • Skills and Competencies: Proficiency in Polish and English; strong communication and interpersonal skills
  • Responsibilities and Duties: Ability to work independently and as part of a team in a fast-paced environment
  • Qualities and Traits: Empathetic, patient, and detail-oriented approach to customer service
  • Working Conditions: Onsite work in Taguig with a shift schedule

Role

Customer Service Analyst

Timings

Day Shift (Permanent)

Industry

Education / Teaching / Training

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Recruiter profile

Mirian Okorochukwu

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

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