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GRATITUDE INC
APAC · AFRICA · U.S.A

Multilingual Service Desk Analyst (Dutch & French)

781 Views 5 days ago
Experience 2–5 Year(s)
₱
Salary Confidential
Location Manila (Taguig)
116 candidate(s) already applied

Job Description



Are you fluent in Dutch and French and looking to grow your career in IT support? Join a global team where you’ll provide multilingual technical support, resolve user issues, and deliver exceptional customer service in a fast-paced service desk environment.

Whether you already have Service Desk experience or a strong technical support background, we’d love to hear from you.

What You’ll Do

* Provide technical support to end users via phone, email, and ticketing systems.
* Troubleshoot hardware, software, and application-related issues.
* Resolve user requests while delivering an excellent customer experience.
* Document, track, and manage incidents following established processes.
* Collaborate with internal teams to ensure timely issue resolution.

What We’re Looking For

* Fluent in Dutch and French (spoken, written, and reading).
* At least 2 years of Technical Support or IT Help Desk experience.
* Strong troubleshooting, communication, and customer service skills.
* Willing to work onsite in Taguig City on a shifting schedule.
* Candidates with PRV, TRV, or those requiring a work visa are welcome to apply.

Why Apply?

* Competitive salary package
* Visa sponsorship available for qualified candidates
* Opportunity to work in a global IT support environment
* Career growth and continuous learning opportunities

Apply Now

If you’re fluent in Dutch and French and have a passion for technical support, submit your updated CV today.

Only shortlisted candidates will be contacted.

Key Skills

5 Skills
Technical Support IT SERVICE DESK Fluent Dutch speaker Excellent written and oral communication skills Proficiency in French and English language

Role Specifications

Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Rabiat Abdullahi
Recruiter - Gratitude Inc
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