Multilingual Service Desk Analyst – Dutch & French (Trilingual | McKinley)

CATEGORY: Service Desk / End User Services

LOCATION: Onsite – One World Square, McKinley Hill, Taguig City

WORK SETUP: 100% Onsite | Shifting Schedule

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We are seeking a Multilingual Service Desk Analyst fluent in Dutch, French, and English to join our team in McKinley Hill, Taguig. In this role, you will provide first-level technical support and customer service to users across EMEA and APAC regions, handling inquiries via phone, email, and case tracking systems. Your strong problem-solving and communication skills will ensure high customer satisfaction and timely issue resolution.

Key Responsibilities

• Resolve technical issues using excellent customer service, problem-solving, and technical skills.

• Respond to user inquiries professionally and with speed, accuracy, and proficiency.

• Solve problems using agreed-upon procedures and proper escalation processes.

• Work in partnership with local management, colleagues, and clients to ensure requests are resolved to customer satisfaction.

• Produce quality work and ensure fast, accurate turnaround of work.

• Develop a comprehensive understanding and mastery of all Service Desk tools.

• Remain updated on products, policy, procedure, and other operational issues.

• Adhere to scheduled shifts, breaks, and rest day schedules.

• Assist the Service Desk team with non-complex work orders and service requests as needed.




Qualifications

​Must be able to speak, read, and write in Dutch and French (fluent)

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