Multiple BPO Openings - Teleperformance Aura, McKinley, Rockwell & Silver City | CSR,

 Multiple BPO Openings - Teleperformance Aura, McKinley, Rockwell & Silver City | CSR, GDS Specialist, Digital Advertising Specialist & Nutritionist/Dietitian | Up to ₱55,000 Salary

*Company:* Teleperformance

*Work Locations:* Teleperformance Aura | Teleperformance McKinley | Teleperformance Rockwell | Teleperformance Silver City

*Employment Type:* Full-time

*Work Setup:* 100% Onsite

*Schedule:* Shifting Schedule

Company Overview

Teleperformance is one of the world's leading BPO companies, trusted by global brands for customer experience and business process services. With multiple sites across Aura, McKinley, Rockwell, and Silver City, Teleperformance offers a dynamic, inclusive, and growth-driven work environment with world-class training, modern facilities, and clear career paths.

Whether you are a fresh graduate with no experience, an experienced CSR, or a specialist in GDS or Digital Advertising, Teleperformance has a role for you.

Job Description

We are looking for motivated, customer-oriented, and qualified individuals to join our growing team at Teleperformance. Successful candidates will handle customer inquiries, provide accurate information, resolve customer concerns, and deliver excellent customer service.

Available Positions & Qualifications

* TELEPERFORMANCE AURA – L2 (Nutritionist / Dietitian)*

- *Salary:* ₱29,000

- Graduate of Nutrition and Dietetics or a licensed Nutritionist/Dietitian

- With or without professional background in Nutrition/Dietetics are welcome

* TELEPERFORMANCE AURA – Customer Service Representative*

- *Salary:* Up to ₱24,000

- HS/SHS Graduate: At least 12 months of Customer Contact Experience (CCE) or 1 year of Technical CCE

- College Graduate: No call center experience required

* TELEPERFORMANCE MCKINLEY – Customer Service Representative*

- *Salary:* Up to ₱28,000

- College Undergraduate / College Graduate: No call center experience required

- HS/SHS Graduate: At least 12 months of voice CCE in an international account

* TELEPERFORMANCE MCKINLEY – GDS Specialist*

- *Salary:* ₱33,000 – ₱55,000

- HS/SHS Graduate

- At least 24 months of GDS experience

* TELEPERFORMANCE MCKINLEY – Digital Advertising Specialist*

- *Salary:* ₱43,000 – ₱45,000

- Bachelor's Degree in Marketing, Business, or Information Technology

- At least 6 months of experience in Digital Advertising, Digital Sales, or Digital Marketing

* TELEPERFORMANCE ROCKWELL – Customer Service Representative*

- *Salary:* Up to ₱29,000

- HS/SHS Graduate

- No call center experience required

* TELEPERFORMANCE SILVER CITY – GDS Specialist*

- *Salary:* ₱31,700

- HS/SHS Graduate

- At least 12 months of GDS experience

* TELEPERFORMANCE SILVER CITY – Customer Service Representative*

- *Salary:* ₱23,000

- HS/SHS Graduate

- At least 12 months of Customer Contact Experience (CCE)

General Requirements

- Good communication and customer service skills

- Willing to work onsite and on shifting schedules, including nights, weekends, and holidays

- Must meet the specific educational and work experience requirements of the chosen position

- Willing to undergo the recruitment and assessment process

- Can start ASAP

Responsibilities

- Handle inbound customer inquiries via voice, chat, or email and provide accurate solutions

- Assist customers with product, service, account, and billing-related concerns

- Resolve customer issues efficiently while maintaining high customer satisfaction

- For GDS Specialist: Handle Global Distribution System transactions, bookings, and travel-related support

- For Digital Advertising Specialist: Manage digital advertising campaigns, optimize performance, and support clients with digital marketing strategies

- For Nutritionist/Dietitian (L2): Provide nutrition and diet-related guidance, assess customer needs, and deliver specialized support

- Document all interactions accurately in the system

- Follow standard procedures, compliance, and data privacy guidelines

- Coordinate with internal teams for escalations and follow-ups

- Meet quality, productivity, customer satisfaction, and attendance targets

- Maintain professionalism and excellent customer service at all times

What We Offer

*Compensation & Benefits:*

- Salary: ₱23,000 to ₱55,000 depending on position and experience

- 13th Month Pay

- Performance Bonuses & Incentives

- Night Differential Pay

- Overtime Pay

*Health & Wellness:*

- HMO Coverage for Employee + Dependents

- Life Insurance

- Wellness Programs

*Government Benefits:*

- SSS

- PhilHealth

- Pag-IBIG

*Leaves:*

- Paid Vacation Leave

- Paid Sick Leave

- Service Incentive Leave

*Career Growth:*

- Paid Training

- Promotion to Senior Agent, Subject Matter Expert (SME), Quality Analyst (QA), Team Leader, and Trainer

- Internal Job Opportunities within Teleperformance

- Skills Training and Leadership Development

*Work Environment:*

- Modern Offices in Teleperformance Aura, McKinley, Rockwell, and Silver City

- Supportive Team and Trainers

- Stable Accounts with Global Brands

A Day in the Life

- Log in and check your tools and updates

- Handle customer calls / tasks and provide solutions

- Document interactions and coordinate with support teams

- Attend coaching and team huddles to improve performance

- End your shift knowing you delivered excellent customer service

Who Should Apply?

- Fresh graduates and applicants with no BPO experience (for select CSR roles)

- Experienced CSRs with CCE or voice experience

- GDS Specialists with 12 to 24 months GDS experience

- Digital Advertising professionals with 6+ months experience

- Licensed Nutritionists / Dietitians or Nutrition and Dietetics graduates

- Candidates willing to work onsite in Teleperformance Aura, McKinley, Rockwell, or Silver City

Application Process

1. Submit your application / Send your resume

2. Initial Interview / Assessment

3. Final Interview

4. Job Offer

5. Training and Onboarding