Now Hiring Workforce Scheduler

Gratitude Inc

74 Views

21 hours ago

Now Hiring Workforce Scheduler

1-2 Year(s)

Davao

Job Description

Key Skills

WFM tools BPO industry scheduler skills

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We're looking for a detail-oriented Workforce Scheduler to join our Workforce Management team. In this role, you'll be responsible for creating and maintaining employee schedules that align with business demands while ensuring optimal staffing levels and operational efficiency.

Key Responsibilities:

Create and maintain employee schedules based on workforce forecasts.
Manage schedule changes, shift bids, and staffing adjustments.
Ensure optimal staffing coverage while balancing productivity and cost.
Coordinate closely with Operations and Workforce Management teams.
Monitor scheduling accuracy and support continuous process improvements.

Work Setup:

Onsite – Alphaland, Makati or Davao
Shifting Schedule

Qualifications:

At least 1 year of Workforce Management (WFM) Scheduling experience in a BPO environment.
Intermediate to advanced proficiency in Microsoft Excel.
Knowledge of workforce forecasting and capacity planning concepts.
Strong analytical, organizational, and attention-to-detail skills.

If you have experience in WFM Scheduling and are looking to grow your career in Workforce Management, we'd love to hear from you.

Apply now by sending your updated CV.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.