Operation Manager (Travel Account)

Gratitude Inc

2744 Views

10 months ago

Operation Manager (Travel Account)

2-5 Year(s)

70 - 90 Thousand p.m

Manila (Pasay City)

Job Description

Key Skills

Knowledge Management Leadership Management management Control BPO Skills Travel Accounts Knowledge of MS Office – Excel, PowerPoint, Word BPO Travel Account

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Job title: Operations Manager (Travel account)

Reports to: SAVP – Operations

Work setup: Onsite, MOA, Pasay Manila

Work shift: Shifting schedule, most of the time is a graveyard shift

Salary: 70k – 90k Package

Target start date: ASAP

Qualifications:

 Extensive management/leadership experience and capability in the Travel industry

 College Graduate

Skills:

 Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations.

 Good understanding of technology tools/applications is required.

 Great working knowledge of MS Office applications: ability to

 Extensive understanding of the Business Travel industry and its components

 Strong people management and leadership skills

 Capability to communicate with large teams - the role requires articulating out responses in a manner that makes the overall proposal compelling.

 Good networking capability and Client facing skills

 Ability to multitask and handle high-pressure situations

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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