Operations Assistant Manager| Insurance| Alabang
Gratitude IncOperations Assistant Manager| Insurance| Alabang
Job Description
Key Skills
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Required Qualifications & Experience:
Education & Experience: Bachelor’s degree in a relevant field or equivalent combination of education and proven work experience.
Industry Expertise: Minimum of 2 years of hands-on insurance operations experience in areas such as billing, account management, or policy servicing. Strong functional knowledge of insurance billing and ECC account management is essential.
Contact Center Leadership: 2-3 years of experience in a contact center environment, with at least 1 year in a formal leadership or supervisory role (e.g., Team Lead, Supervisor).
BPO Background: Prior experience working within a Business Process Outsourcing (BPO) setting is required.
Technical Proficiency: Advanced skills in MS Office Suite. Direct experience with QA platforms, CRM systems (e.g., Salesforce, Zendesk), and standard contact center telecommunications software.
Key Competencies & Skills:
Analytical & Problem-Solving: Demonstrated ability to analyze performance data, identify trends, and recommend effective solutions to improve efficiency and quality.
Communication: Excellent verbal and written communication skills, with a proven track record of clear documentation, effective coaching, and professional client/customer interaction.
Operational Excellence: A detail-oriented mindset with a focus on accuracy, process adherence, and continuous improvement.
Role
Any Other
Timings
Day Shift (Contract To Hire)
Industry
Insurance
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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