Operations Associate, Payments and Cash.

Gratitude Inc

1757 Views

16 hours ago

3-5 Year(s)

Manila (Makati, Taguig)

Job Description

Key Skills

Analytical Creating New Procedures Critical Thinking Finance Stakeholder Management attention to details Payment processing KYC Bank reconciliation

4 candidate(s) have already applied for this Job. Apply now

Manage day-to-day operations, including monitoring and processing cash movements, handling exceptions, and enriching client money transfers.

Investigate payment issues, manage fund returns and amendments, and ensure compliance with regulatory reporting requirements across EU and Asia.

Contribute to process optimization by supporting operational model changes, managing error reports, and leveraging advanced technologies (AI/ML).

Support operational deadlines for market/currency cut-offs, handle exceptions/escalations, and ensure adherence to training, controls, and policies.

Collaborate with internal teams (Client Services, Treasury, Operations, etc.) to enhance client experience.

Contribute to the transformation agenda, driving innovation and global process improvements.

Assist in effective communication and stakeholder management.

Work effectively in a high-volume, deadline-driven environment.

Proactively manage escalations, share best practices, identify risks/issues, and implement process improvements.

Support creation of an effective control environment by assisting in developing, implementing, and performing key controls.

Role

Operations Officer

Timings

US-Type Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Hybrid

Functional Area

Banking / Financial Services

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Feyisogo Olanubi

Recruiter - Gratitude Inc

NA, nigeria

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