Operations Lead

Job title: Operations Lead 

Work set up: Onsite (Eton Centris, Quezon Avenue, Quezon City)) 

Work shift: Shifting Schedule 

Salary: 100K - 125K 

Start date: ASAP 

Years of Experience: 10years+ 

Headcount:1 

Qualifications:

• College Graduate

• Act as the primary technical authority to review and challenge TSYS proposed solutions.   

• Critically assess solution design, including 

• Performance parameters (e.g., transactions per second, scalability)  

• Work closely with UBP and internal teams to:   

* Align TSYS solutions with bank-specific requirements

• Bridge the gap between ticket management and deep technical analysis 

• knowledgeable in Root Cause Analysis & SQL 

• Not a job hopper

• Must not be a present or former employee of Wipro

Responsibilities:

• Leverage UBP expertise to evaluate contractual and technical commitments  

• Drive escalations where necessary with clear data-backed insights.  

• Provide hands-on leadership for production and operational calls. 

• Reduce dependency on UBP leadership for issue resolution by:  

 *Bringing strong TSYS domain expertise 

 * Enabling faster triaging and root cause analysis  

 * Ensure smooth functioning of L2 support and technical operations.  

• System resilience, failover, and operational readiness 

• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution 

• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).  

• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs  

• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.  

Skills:

•TSYS Platforms 

•Experience in production support 

•ISO 8583 

•SQL 

•Unix/Linux 

•Database Management 

•Splunk, AppDynamics, Dynatrace 

•Root Cause Analysis 

•Leadership Skills 

•Ticket Management 

Recruitment Process:

•Resume Screening c/o Ops 

•Interview c/o Ops

Pre-screening Notes:

• Highest Educational Attainment?

• Relevant years of experience?

• Do you have knowledge in Root Cause Analysis & SQL?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Quezon City with a Shifting schedules?

• When are you available to start once hired?