Operations Lead

Gratitude Inc

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2 hours ago

Operations Lead

10-12 Year(s)

₱ 100 - ₱ 125K p.m

Manila (Eastwood quezon city)

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Job Description

Key Skills

Database management Leadership SQL Stakeholder Management Splunk Unix/Linux Incident Management Dynatrace Excellent Communication Problem-Solving Skills Proven Root Cause Analysis (RCA) capability ISO 8583

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Job Title: Operations Lead

Work Setup: Onsite – Eton Centris, Quezon Avenue, Quezon City
Shift: Shifting Schedule
Experience: 10+ Years
Salary: 100K – 125K
Start Date: ASAP
Headcount: 1

We are hiring an experienced Operations Lead with strong expertise in TSYS platforms, Production Support, Root Cause Analysis (RCA), SQL, and Technical Operations. The ideal candidate will act as the primary technical authority, ensuring operational excellence, evaluating technical solutions, and driving issue resolution while working closely with internal teams and stakeholders.

Education:

College Graduate
Minimum 10+ years of relevant experience in Operations, Production Support, or Technical Operations.

Key Responsibilities:

Act as the primary technical authority to review and validate TSYS proposed solutions.
Evaluate solution designs, including performance, scalability, and operational readiness.
Collaborate with internal teams to align TSYS solutions with business requirements.
Bridge the gap between ticket management and deep technical analysis.
Lead production support activities and operational bridge calls.
Drive technical escalations using data-backed insights and recommendations.
Reduce dependency on leadership by enabling faster issue triaging and root cause analysis.
Ensure smooth functioning of L2 support and technical operations.
Monitor system resilience, failover readiness, and operational stability.
Identify gaps, delays, and inconsistencies in vendor responses and ensure timely resolution.
Proactively mitigate operational risks and performance bottlenecks.
Perform incident triage, Root Cause Analysis (RCA), and issue resolution within defined SLAs.
Serve as the single point of accountability for coordination with TSYS and ecosystem stakeholders.

Required Skills:

Strong experience with TSYS Platforms.
Hands-on experience in Production Support and Technical Operations.
Knowledge of ISO 8583, SQL, and Unix/Linux.
Experience in Database Management.
Hands-on experience with monitoring tools such as Splunk, AppDynamics, and Dynatrace.
Strong expertise in Root Cause Analysis (RCA) and Incident Management.
Experience in Ticket Management and operational governance.
Excellent leadership, communication, stakeholder management, and problem-solving skills.

Important Notes:

Current and former Wipro employees are not eligible to apply.
Must be willing to work onsite at Eton Centris, Quezon City.
Must be comfortable working in a shifting schedule.
Candidates should have a stable employment history (not frequent job hoppers).

Recruitment Process:

Resume Screening
Operations Interview

Application Form:
Questionnaire Link: https://myglit.com/lateral/cref/fdffee9ecd

Note: Filling out the above questionnaire form is mandatory. Candidate profiles will be considered only after the form has been completed.

Role

Operations Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Kumar

Recruiter - Gratitude Inc

NA, india

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