Operations Lead

Responsibilities:
• Leverage UBP expertise to evaluate contractual and technical commitments

• Drive escalations where necessary with clear data-backed insights.

• Provide hands-on leadership for production and operational calls.

• Reduce dependency on UBP leadership for issue resolution by:

*Bringing strong TSYS domain expertise

* Enabling faster triaging and root cause analysis

* Ensure smooth functioning of L2 support and technical operations.

• System resilience, failover, and operational readiness

• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution

• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).

• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs

• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.

Skills:
•TSYS Platforms

•Experience in production support

•ISO 8583

•SQL

•Unix/Linux

•Database Management

•Splunk, AppDynamics, Dynatrace

•Root Cause Analysis

•Leadership Skills

•Ticket Management