Operations Lead | TSYS Production Support | Quezon City

Gratitude Inc

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Operations Lead | TSYS Production Support | Quezon City

8-15 Year(s)

₱ 150 - ₱ 160K p.m

Manila

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Job Description

Key Skills

SQL production support Unix/Linux College Graduate TSYS PLATFORMS ISO 8583

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We’re hiring an experienced Operations Lead with strong TSYS, SQL, Unix/Linux, and production support expertise to lead critical technical operations and L2 support in a fast-paced financial services environment.

Location: Eton Centris, Quezon Avenue, Quezon City (Onsite)
Schedule: Shifting
Start Date: ASAP

What You’ll Do

* Act as the primary technical authority for TSYS-related operations and solution reviews
* Lead production support, incident triage, root cause analysis, and technical escalations
* Evaluate system performance, scalability, resilience, and operational readiness
* Work closely with internal teams and external partners to resolve complex issues
* Drive faster issue resolution and reduce operational risk across critical payment systems
* Lead operational calls and support continuous improvement initiatives

What We’re Looking For

* College graduate
* 8-10 years of relevant experience with leadership or lead-level exposure
* Strong hands-on experience with SQL and Unix/Linux
* Experience with TSYS platforms, ISO 8583, production support, and ticket management
* Strong troubleshooting, root cause analysis, and stakeholder management skills
* Experience with tools such as Splunk, AppDynamics, or Dynatrace is an advantage

Why Join?

* Lead mission-critical operations in a high-impact financial environment
* Work with enterprise-scale payment and transaction systems
* Collaborate with technical and business stakeholders on strategic initiatives
* Competitive compensation and strong leadership growth opportunities

If you have strong TSYS production support and operations leadership experience, send your updated CV today.

Only shortlisted candidates will be contacted.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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