URGENT HIRING! Service Desk Transformation Consultant - Hybrid in Quezon City
Gratitude IncURGENT HIRING! Service Desk Transformation Consultant - Hybrid in Quezon City
Job Description
Key Skills
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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company for various BPOs, offshore and onshore.
We have an ongoing hiring for a Service Desk Transformation Consultant for our BPO Partner in Quezon City.
Job title: Service Desk Transformation Consultant
Location: Eastwood, Quezon City
Work Setup: Hybrid (subject to business requirements)
Work Shift: Flexible to work in a 24/7 environment
Salary: 112K - 140K
Target Start Date: ASAP
Headcount: 1
Qualifications:
- Must possess at least a Bachelor’s/College Degree, preferably in IT.
- Experience in transformation and solutions for Service Desk accounts.
- Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
- At least 6–8 years of experience in an IT Service Desk.
- Prior consulting and automation experience is required.
- Presales/solution experience is a plus.
- Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
- Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
- BPO experience is required.
- College Graduate
- 3–5 years of experience in WFM or RTA
- Expert in Forecasting & Scheduling
- Strong analytical and reporting skills
- Advanced MS Excel knowledge required
- Experience with Verint, Genesys, or other WFM tools
- Excellent communication and interpersonal skills
- RTA/MIS experience is an advantage
- Can work with minimal supervision
To apply, please send your updated resume here or via email at isay@gratitudephilippines.com. Ensure to answer the screening questions.
Further details will be discussed once shortlisted and invited for an interview. Our recruitment team will reach out to you via WhatsApp/Viber or by phone once you are shortlisted.
APPLY NOW!
Role
Manager-Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Temporary WFH
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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