Operations Manager | BPO Jobs in Philippines

Gratitude Inc

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3 months ago

Operations Manager | BPO Jobs in Philippines

5-9 Year(s)

Manila (Taguig)

Job Description

Key Skills

Overseeing Operation Healthcare Operation Minimum 2 years leadership role in BPO Healthcare

2 candidate(s) have already applied for this Job. Apply now

Schedule: Shifting schedule (including weekends) and may work during holidays

Work Location: Market! Market!, Taguig (must be willing to work onsite)

Key Responsibilities

•   Oversee day-to-day operations of the healthcare account, ensuring adherence to quality and performance standards.

•   Collaborate with cross-functional teams to optimize processes and enhance overall efficiency.

•   Provide leadership and guidance to the team, fostering a positive and collaborative work environment.

•   Monitor and analyze key performance indicators, implementing strategies for continuous improvement.

•   Act as the main point of contact between the BPO company and the healthcare client.

•   Ensure compliance with all relevant industry regulations and standards.

•   Conduct regular performance evaluations and provide feedback to team members.

•   Develop and implement training programs to enhance the skills and knowledge of the team.

•   Address and resolve any issues or concerns raised by both internal and external stakeholders.

Qualifications:

•   Must have at least 5 years of managerial experience in handling a healthcare account in a BPO company

•   Must be proficient in English

•   Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate

•   We prefer candidates residing in Manila or nearby provinces and can be scheduled for an online/onsite assessment and interview immediately

•   Target Start Date: ASAP

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Brenda Mielizu

Recruiter - Gratitude Inc

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