Operations Manager - From BPO Healthcare Company

Gratitude Inc

3056 Views

13 hours ago

10-12 Year(s)

Manila

Job Description

Key Skills

Accounts Management

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Skills:

Proven experience as Manager/Sr Manager or similar position.

Experience with recruiting and performance evaluation processes.

Familiarity with financial and customer service principles.

Good math skills with the ability to create and analyze reports, spreadsheets

Proficient user of MS Office (MS Excel in particular).

Leadership and organizational abilities.

Interpersonal and communication skills.

Willingness to work in US Shift.

Experience:

10+ Years of healthcare experience in RCM.

College Graduate

Job Description:

Delivery of work as per SOWs, maintain client confidence, expand team in terms of, improvement in process standards and associate efficiency.

Job Responsibilities

Improve Accounts/Teams Performance

Developing the team to execute business operations and cater to projected growth efficiently

Manage all facets of professional billing revenue cycle processes;

Conduct performance appraisals for the TLs, QAs and Associates

Planning and managing the unit's operations and ensuring its success as a profit center

Training the team and developing operating processes & systems to deliver outstanding client services

Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time

Analyzing the workflow to improve process quality and enhance productivity

Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.

Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management

Submits periodic reports to the superiors on the performance and the growth plans available with the client

Contribute towards minimizing attrition & absenteeism

Role

Business Development Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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