Operations Manager (Senior Manager Level) – Content Moderation

Gratitude Inc

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1 month ago

Operations Manager (Senior Manager Level) – Content Moderation

2-3 Year(s)

₱ 90 - ₱ 110K p.m

Manila (Alabang Muntinlupa City)

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Job Description

Key Skills

Analytical Excellent Communication Problem-Solving Skills

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Job Title: Operations Manager (Senior Manager Level) – Content Moderation

Location: Alabang
Work Setup: Onsite
Shift: Graveyard Shift
Salary: Up to PHP 110,000

Job Summary

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate should have a strong background in Trust and Safety or Content Moderation within a BPO environment and be capable of driving operational excellence, team performance, and service quality.

Key Responsibilities

Lead, coach, and manage a team of Content Moderation specialists to achieve operational goals.
Monitor performance metrics, provide coaching, and implement performance improvement plans.
Ensure adherence to Trust and Safety policies, quality standards, and operational guidelines.
Collaborate with cross-functional teams to improve workflow and operational efficiency.
Prepare and present operational reports and business insights to senior management.
Drive process improvement initiatives to enhance productivity and quality.
Handle escalations and provide timely resolutions.

Qualifications

Minimum 2 years of experience as a Manager in a BPO environment.
Strong experience in Trust and Safety and/or Content Moderation.
Proven leadership and people management skills.
Excellent communication, analytical, and problem-solving abilities.
Experience in policy-based support related to Ad Reviews.
Knowledge of billing processes, including invoicing and payment method concerns.
Experience in campaign setup, ad creation, and account configuration.
Understanding of digital advertising concepts such as CPC, CPM, targeting, and conversion tracking.
Experience using Zendesk, Freshdesk, and Salesforce Service Cloud.
Must be willing to work onsite in Alabang on a graveyard shift.
Immediate joiners are preferred.

Important Note

Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Pre-Screening Information Required

Educational Attainment
Years of BPO Experience as a Manager
Years of Experience in Trust and Safety and/or Content Moderation
Last Drawn Salary
Expected Salary

Questionnaire Link

https://myglit.com/lateral/cref/a9e5ba1f1b

Note: Filling out this form is mandatory. Applications submitted without completing the questionnaire will not be considered.

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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