Operations Manager Tech
Gratitude IncOperations Manager Tech
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Manager
Account: Tech
Work location/Set up: Onsite/ McKinley
Shift Schedule: TBD
HC: 1
Job Summary
The Operations Manager provides strategic and operational leadership for CE support functions, ensuring scalable delivery, strong leadership pipelines, and sustained service quality. The role owns end-to-end operational outcomes while aligning people strategy, performance, and client expectations.
Key Responsibilities:
•Lead multiple CE teams and Assistant Managers across Tier 1–3 operations.
•Own overall performance against SLAs, CSAT, quality, cost, and people metrics.
•Drive operational strategy, continuous improvement, and efficiency initiatives.
•Serve as senior escalation point for critical operational, client, or delivery risks.
•Partner with senior stakeholders across Recruitment, HR, Workforce, QA, and Product.
•Champion leadership development and succession planning across CE operations.
Qualifications
•Bachelor’s degree or equivalent experience.
•Minimum 24 months of experience as an Operations Manager or equivalent.
•Proven experience managing large BPO teams and multi-layer leadership structures.
•Strong background in performance management, governance, and service delivery.
•Strong technical background in BPO (Must have)
Core Competencies
•Strategic leadership and execution
•Cross functional stakeholder management
•Business and performance analytics
•Change and risk management
Recruitment Process :
Recruitment Interview, Assessment, Hiring Manager Interview, Final Interview (Program VP - TBC).
Pre-screening notes:
Educational attainment:
Years of experience as Operations Manager
Technical experience:
Last drawn salary:
Expected salary:
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
2 - 5 Year(s)
100 - 110 Thousand p.m
Manila, Philippines
Japanese Procurement Practice Specialist
Gratitude Inc5 - 10 Year(s)
Confidential
Manila, Philippines
CUSTOMER SERVICE REPRESENTATIVE in Quezon City
Gratitude Inc0 - 10 Year(s)
10 - 30 Thousand p.m
Manila, Philippines
SAP HANA DB Administration
Gratitude Inc2 - 10 Year(s)
Confidential
Manila, Philippines
CSR Collections/Financial Account Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
SAP Japanese Bilingual Functional Consulting Manager
Gratitude Inc10 - 20 Year(s)
Confidential
Manila, Philippines
Associate Buisiness Consultant (AssociateManagerProject
Gratitude Inc3 - 10 Year(s)
95 - 100 Thousand p.m
Manila, Philippines
Senoir Back Office Specialist (Financial
Gratitude Inc5 - 10 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
CSR
Gratitude Inc2 - 4 Year(s)
25 - 35 Thousand p.m
Manila, Philippines
Financial Advisor
Gratitude Inc2 - 3 Year(s)
40 - 50 Thousand p.m
Manila, Philippines