Operations Supervisor – Egencia-META

PROGRAM: Egencia-META / Operations / Travel & Hospitality

WORK LOCATION: McKinley West, Taguig

WORK SETUP & SCHEDULE: Onsite / Shifting

SALARY: Max of ₱45,000

START DATE: November 8, 2026

Role Overview

Manage a team of customer service representatives, providing coaching, training, and performance feedback. Monitor and analyze team and individual performance metrics to identify areas for improvement. Implement effective quality assurance processes and provide feedback to drive operational excellence. Collaborate with department heads to optimize workflows and implement new policies or procedures. Foster a positive, motivating team environment to support high staff engagement and retention. Identify and address any operational issues, escalating to senior management as needed. Ensure full compliance with client requirements, contractual obligations, and internal policies.


Key Responsibilities

Manage a team of customer service representatives


Provide coaching, training, and performance feedback


Monitor and analyze team and individual performance metrics


Implement quality assurance processes and drive operational excellence


Collaborate with department heads to optimize workflows


Foster a positive, motivating team environment


Identify and address operational issues; escalate to senior management as needed


Ensure compliance with client requirements, contractual obligations, and internal policies


Qualifications

Minimum 1–2 years' experience in a contact center/BPO operations supervisory role – required


Must have GDS (Global Distribution System) experience of at least 3 years – required


Strong people management skills with the ability to lead, motivate, and develop a team


Excellent verbal and written communication skills


Problem-solving mindset with a keen eye for detail and focus on continuous improvement


Proficient in using contact center software and reporting tools


Understanding of contact center metrics and ability to drive performance improvements


Familiarity with compliance and quality assurance processes in a contact center environment


Willing to work on a shifting schedule


Why Join?

Competitive salary: up to ₱45,000


Prime McKinley West, Taguig location


Career growth in operations management and travel & hospitality


Dynamic and supportive team environment