Operations Supervisor – German Appliance Brands
Gratitude IncOperations Supervisor – German Appliance Brands
Job Description
Key Skills
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Job Title: Operations Supervisor – German Appliance Brands
Location: TP Silver City, Onsite | Shift: GY
Salary: Competitive (php 35000 to 40000)
About the Role:
We are looking for a proactive Operations Supervisor to lead a team of Customer Service Representatives supporting German appliance brand accounts. The role involves ensuring operational excellence, monitoring KPIs, implementing quality assurance processes, and fostering a high-performing team environment. You will serve as a key link between the team, department heads, and senior management to maintain productivity, compliance, and client satisfaction.
Key Responsibilities:
Supervise, coach, and train 16 CSRs, providing guidance, feedback, and performance reviews
Monitor individual and team KPIs to identify gaps and opportunities for improvement
Implement operational workflows, process improvements, and quality assurance procedures
Collaborate with department heads to optimize processes and enforce policies
Maintain high team engagement, motivation, and retention
Address operational challenges and escalate critical issues as required
Ensure full compliance with client standards, contractual obligations, and internal policies
Requirements:
1–2 years in contact center operations supervisory role
Strong team leadership, coaching, and people management skills
Proficient in contact center software, reporting tools, and metrics monitoring
Excellent verbal and written communication skills
Analytical mindset with strong problem-solving abilities
Willing to work shifting schedules supporting US, Canada, Australia, or UK markets
Role
WFM
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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