Operations Supervisor-Logistics/Tracking
Gratitude IncOperations Supervisor-Logistics/Tracking
Job Description
Key Skills
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Job Title: Operations Supervisor-Logistics/Tracking
Work Location: Pasay, MOA
Work Setup & Schedule: Night Shift/Work Onsite
Start Date: ASAP
Job Summary:
We are seeking an experienced and results-driven Customer Service Team Leader with 1–2 years of experience in logistics and tracking. This role involves leading a team of customer service representatives to deliver exceptional support, streamline logistics processes, and ensure high levels of customer satisfaction. The ideal candidate has a solid background in logistics coordination, strong leadership skills, and a proactive approach to problem-solving.
Key Responsibilities:
• Lead, manage, and motivate a team of customer service representatives, ensuring high levels of performance, engagement, and development.
• Provide coaching, training, and support to help team members excel in their roles.
• Monitor and evaluate team performance using key metrics, identifying areas for improvement and implementing effective solutions.
• Oversee logistics and tracking operations, ensuring timely updates and resolution of customer inquiries and delivery concerns.
• Collaborate with cross-functional teams (e.g., operations, warehouse, delivery partners) to ensure smooth coordination and resolution of escalated customer issues.
• Analyse service and operations data to drive process optimization and improve overall efficiency.
• Foster a positive and collaborative team environment that encourages growth, teamwork, and professional development.
• Ensure compliance with internal policies, standard operating procedures, and relevant regulatory requirements.
Qualifications:
• At least 1–2 years of experience in logistics and tracking, preferably in a customer service or operations-related role.
• Proven experience leading or supervising a team (required).
• Strong problem-solving, analytical, and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficient in using customer service and logistics tools or systems.
• Ability to thrive in a fast-paced and dynamic environment.
•BPO operations experience is required
Role
Customer Delivery Supervisor
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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