SCHEDULER
Gratitude IncSCHEDULER
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Hiring
Location: Alabang Town Center, Alabang
Salary Budget: 32,000-40,000 basic + 2,000 NT Allowance + 5,000 Position Allowance
Work Set Up: Temporary WAH
Night Shifts
Must Have: Short term planning exp.
Tools Preferred: MS-Excel, Excel - Solver, IEX, E-WFM, Avaya, Blue – Pumpkin
Position: Scheduler
SUMMARY
This position assists with long-range planning and ongoing analysis of real-time performance and the determination of alternative plans when necessary.
RESPONSIBILITIES
• Analyze historical and actual call arrival pattern for all transaction types in order to drive effective and efficient resource strategy decisions and recommendations to operations and clients.
• Identifies and recommends solutions for operational and service problems based on historical volume and staffing analysis and future projections.
• Analyze the schedule given to ensure that optimal results are gained. Proactively comes up with a solution to any schedule concerns that may come up and creates a communication process to ensure that any changes made are clear to the floor and are followed appropriately
Role
Operations Director
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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