OPERATIONS SUPERVISOR

Gratitude Inc

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4 days ago

OPERATIONS SUPERVISOR

2-3 Year(s)

₱ 40 - ₱ 50K p.m

Manila (Taguig)

Job Description

Key Skills

Customer Service Office Operations Quality Assurance/QA Team Leader good communication skills

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Job title :Operations Supervisors
Experience: Travel and Hospitality
Work Setup: Onsite in MOA
Shift: Shifting schedule.
Salary Package: Max 40k

Can start immediately (August 24 - start date)
Recruitment Process: TA interview, Ops Interview, and Client Interview
TP Former employees will not be considered for rehire, whether directly or through a third party.

Job Details:
What you’ll be doing:

Manage a team of customer service representatives, providing coaching, training and performance feedback
Monitor and analyze team and individual performance metrics to identify areas for improvement
Implement effective quality assurance processes and provide feedback to drive operational excellence
Collaborate with department heads to optimize workflows and implement new policies or procedures
Foster a positive, motivating team environment to support high staff engagement and retention
Identify and address any operational issues, escalating to senior management as needed
Ensure full compliance with client requirements, contractual obligations and internal policies

Requirements :
Minimum 1-2 years’ experience in a contact center operations supervisory role(BPO)
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Willing to work on a shifting schedule.

Educational Attainment:
Total BPO Experience:
Years of Experience as a Supervisor in a BPO:
Current/Last Drawn Salary:
Expected Salary:

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

Hotels / Restaurants / Airlines / Travel

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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