Operations Supervisor Program: Travel and Hospitality

Gratitude Inc

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3 weeks ago

Operations Supervisor Program: Travel and Hospitality

2-11 Year(s)

₱ 38 - ₱ 40K p.m

Job Description

Key Skills

.NET Operation Supervisor Supervisor Skills International Call Centre BPO Call center International BPO compliance quality analyst Contact Center Technology

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Job Title: Operations Supervisor
Program: Travel and Hospitality
Work Location: MOA
Work Setup & Schedule: Onsite / GY
Salary: Max of 40k
Start date: August 31

Job Details:
What you'll be doing

Manage a team of customer service representatives, providing coaching, training and performance feedback
Monitor and analyze team and individual performance metrics to identify areas for improvement
Implement effective quality assurance processes and provide feedback to drive operational excellence
Collaborate with department heads to optimize workflows and implement new policies or procedures
Foster a positive, motivating team environment to support high staff engagement and retention
Identify and address any operational issues, escalating to senior management as needed
Ensure full compliance with client requirements, contractual obligations and internal policies

Qualifications:

Minimum 1-2 years' experience in a contact center operations supervisory role
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Willing to work on a shifting schedule

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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