Operations Supervisor – Retail Banking

Work Location: Cebu, Philippines

Work Setup: 100% Onsite

Shift: Night Shift

Salary Package: ₱45,000

Target Start Date: ASAP (as early as December 2026)

Qualifications

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• At least 1 year of BPO experience as a Supervisor or Subject Matter Expert (SME).
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• BFSI experience is preferred. Retail Banking experience is an advantage but not mandatory.
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• Candidates from other lines of business, including Credit Cards, Loans, Collections, Healthcare, Telco, Retail, Travel, and Technology, are welcome.
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• Experience managing team performance and driving key metrics such as AHT and CSAT.
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• Good verbal and written communication skills.
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• Must have no outstanding or delinquent financial obligations, such as unpaid loans or credit card payments.
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• Must be willing to work onsite in Cebu on a night shift.
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• Must be available to start ASAP, as early as December 2026.
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Role Overview

The Operations Supervisor will oversee day-to-day team activities, manage operational performance, and support the delivery of customer service across the Retail Banking program.

Key responsibilities include:

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• Managing team performance and ensuring service quality.
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• Monitoring and improving operational metrics, including AHT and CSAT.
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• Overseeing daily activities and short-term team objectives.
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• Handling customer service operations across phone, online chat, or text channels as required.
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• Supporting process improvements and resolving operational challenges.
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• Providing guidance and professional support to team members.
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Important Hiring Restriction

Former Teleperformance (TP) employees are not eligible for rehire, whether directly or through a third-party agency.

This restriction also covers former employees of PSG Global, Majorel, and Aegis.